Privacy policy

Who is responsible

Matomates is the brand operating this corporate website. The responsible operator is Matomates株式会社. Legal form: 株式会社 (Japanese stock company). Address: 〒150-0011 東京都渋谷区東一丁目29番3号渋谷ブリッジB棟1C、2B区画. Representative: KERYHUEL Louis / ケリウエール ルイ (Representative Director). See our company and legal information for the complete details.

Information and purposes

When you email hello@matomates.com, we receive your email address, the name you provide, message contents and any attachments. We use these to respond to your enquiry, discuss a proposed business relationship and keep necessary correspondence records. Please avoid including sensitive personal information unless it is necessary for your enquiry.

Website delivery and security may involve technical records such as an IP address, requested URL, browser information and access time. These are used to deliver pages, investigate errors and protect the website. This corporate website has no account registration, payment collection or contact form.

Cookies and analytics

We use Google Analytics 4 to understand how visitors use this website and improve its content and experience. The Google tag can use first-party cookies, such as the _ga cookie, and collect information about cookie identifiers, pages viewed, device and browser characteristics, referral sources and website interactions. The information collected also depends on our Google Analytics settings.

Google processes analytics information according to its privacy policy. Read how Google uses information from sites that use its services for further details. You can manage cookies in your browser; blocking analytics cookies may affect how usage is measured. The website has no advertising scripts or social media embeds added by Matomates.

You can also use Google's Analytics opt-out browser add-on on supported browsers to prevent Google Analytics from using your visit information.

Service providers and sharing

We use service providers for website hosting, email communications and usage analytics, including Vercel for hosting and Google for analytics. These providers process information to deliver their services. Their handling may involve processing outside Japan. See Vercel's privacy notice and Google's privacy information linked above for their practices.

We do not sell personal information. When entrusting processing to a provider, we limit it to the relevant purposes and supervise its handling as required by Japanese law. Provision to other third parties requires a lawful basis, such as your consent or a legal obligation. Where overseas processing requires additional safeguards, information or consent under applicable law, we apply those requirements.

Retention and security

We retain enquiry and business correspondence for as long as necessary to respond, manage the business relationship, meet legal obligations and resolve disputes. Technical records are retained as needed to operate and protect the website. Information is deleted or anonymized when it is no longer needed, subject to applicable legal requirements. Analytics retention is governed by our Google Analytics configuration and Google's service policies.

Our approach to protecting personal information includes limiting access to those who need it for the stated purposes, appropriate handling of correspondence and devices, and oversight of service providers. We review safeguards in light of the information handled and the risks involved. You can request further information about our security measures using the contact address below.

Your requests and complaints

Under Japan's Act on the Protection of Personal Information, you may request notification of purposes, disclosure of retained personal data and relevant third-party provision records, correction, or cessation of use, deletion or third-party provision where the statutory conditions apply.

Email hello@matomates.com with a description of your request. We will explain any proportionate identity or authority verification, respond without undue delay as required by law, and explain the outcome. This address also receives privacy questions and complaints. Include enough detail to identify the information concerned, and let us know if you are acting on someone else's behalf. We will explain the next steps and provide our response by email unless another method is required or agreed. We do not charge a fee for privacy requests.

JLPTMatome and other websites

This policy covers the Matomates corporate website and corporate enquiries. JLPTMatome has its own product terms and privacy information. Follow the relevant notices when visiting a linked product or another website.

Policy changes

We will update this page when our handling changes, revise the date above and provide additional notice or obtain consent where required. A policy update alone does not authorize a use that requires your consent.